Locker Room

Returns and Refunds

Last updated 10 November 2026

Faulty, damaged or wrong goods

If something is faulty, damaged when you get it, or is not what you ordered, bring it back and we will repair it, replace it or refund it. This is your right under the Consumer Protection Act and nothing on this page limits it. The 7-day window below does not apply to faulty goods.

If a print lifts, cracks or peels under normal wear and normal washing, that is a fault. Bring the garment in and we will reprint or refund it.

Changed your mind

On plain stock items we offer an exchange within 7 days, provided the item is unworn, unwashed, in its original condition, and you have the receipt. This is the policy printed on every receipt.

We are not required by law to take back an item simply because you changed your mind, so please check sizing before you buy. Our size guide gives measurements for every garment, and you are welcome to try sizes in store.

Printed and personalised goods

Anything printed, embroidered or personalised to your order — a club crest, a name, a number, a company logo — cannot be returned or exchanged because you changed your mind. Once it carries your artwork we cannot sell it to anyone else.

This is why we send a proof. Check the spelling of names, the numbers, the sizes and the colours on the proof before you approve it. Once you approve a proof, that is what we print, and a spelling error you approved is not a fault.

If we print something different from the proof you approved, that is our mistake and we will reprint it at no charge.

Team and bulk orders

Team orders are made to your size breakdown. We cannot take back individual sizes afterwards because a player changed club or changed size. Order a sensible spread and check the list before you confirm it.

Deposits on team orders are refundable until we cut, print or order the stock in. After that the deposit covers work already done.

How to return something

1. Bring it to 13 East Kings House Road, Kingston 6, with your receipt.
2. Or call (876) 564-6511 or email sales@lockerroomsportsjm.com first if you cannot get in, and we will sort out how to get it back to us.

Refunds go back the way you paid. Cash is refunded in cash; a card payment is refunded to that card. We will refund the GCT you paid along with the price.

We aim to settle a return the same day you bring it in. A refund to a card may take a few days to show up, depending on your bank.

Turf bookings

Payment for the turf is on arrival, so there is usually nothing to refund. If you have paid and we cancel for weather, maintenance or safety, you get your money back or another slot, whichever you prefer.

If you are not happy

Speak to us first — most things are sorted out at the counter. If we cannot agree, you can take the matter to the Consumer Affairs Commission of Jamaica.